
July 15,
2000
E - B U S
I N E S S - Ad Strategies
Those Boinging Boxes Interstitials Are Effective, Whether
or Not They Annoy People
By Lisa
Hamm-Greenawalt
They pop up onto your computer
screen while you're waiting for a Web site to load:
digital intruders that are about as inviting as
fingernails on a blackboard. Yet even as you curse these
pop-up windows that hold you hostage while they unfurl
colorful messages across a broad swath of your computer
screen, you can't help but read them.
They're interstitials. Many say
they're just about the most annoying thing the Net has
ever dished out. But could it be that (.php!) they
work?
"I personally hate them," says Dan
O'Brien, a senior analyst at Forrester Research. "I
think it's sort of a crude way to capture someone's
attention." But he concedes that "these really annoying
ads do get your attention."
You might not have even heard of
interstitials. They account for only about 3 percent of
U.S. Internet ad revenue, far behind banner ads' 58
percent, according to International Data Corp. But
advertisers are looking for more effective ways to get
their messages across. Could interstitials be the
answer? "They're both more effective and more annoying"
than banner ads, says Jim Nail, an online advertising
analyst at Forrester.
"Interstitials" is actually an
umbrella word that people use when referring to a number
of related Internet advertising techniques, according to
Keith Pieper, market strategist at KeithPieper.com,
a Net business intelligence company. The different types
of interstitials include: > Daughter windows that
open like a second browser when the user clicks on a
banner. > Pop-up windows that appear automatically
when a user enters a new page. > Splash screens
that appear within the browser, reinforcing the message
or introducing the site. > Intermercials, which
use rich media to entertain or provide
interaction. > Superstitials, the newest
interstitial technology (created by Unicast), which load
in the background in the browser's cache and play after
the user has seen a Web page.
They all interrupt users' browsing
experiences - and most of them slow the user's access to
a desired destination. In 1997, Jupiter Communications
predicted that one-quarter of all online ad dollars
spent in 2001 would be on interstitials. At the current
3 percent rate, that's not likely. In a summer 1999
Jupiter survey of 3,000 consumers, 69 percent said they
regarded interstitials negatively, with close to 25
percent finding them so annoying that they would avoid
sites that carried them.
Mike Donahue, executive VP of the
American Association of Advertising Agencies (AAAA),
compares interstitials to television commercials, except
for one glaring difference: Computer users, he says, are
less tolerant of interruptions than TV viewers, because
mouse-clickers are looking for utility, not
entertainment.
Still, evidence suggests that
interstitials work. When Millward Brown Interactive, the
research consultancy, surveyed 7,800 Web users in July
1997 to measure the effectiveness of four interstitials,
it found they were more effective than more traditional
ad vehicles despite their high annoyance factor. People
who see them remember the ad and the brand, and
sometimes change their attitudes or what they purchase.
(The study was conducted on behalf of Berkeley Systems,
which develops and markets entertainment software.)
The level of recall generated by
the average interstitial is more than twice that
generated by a banner, says Melissa Morrison of the
advertising research company Ipsos-ASI. Interstitials
are eye-catching and are seen as more creative than
other online ads, she says.
To increase the likelihood that
interstitials will be effective, they should be used in
context. "If the ad itself has an enormous amount of
utility, I think people will be very tolerant," Donahue
says. "It's information, not something interrupting your
entertainment." For example, Women.com uses
interstitials for "tune in" messages: "At 8 p.m. tonight
there will be a chat with so- and-so."
This is a type of usage that Nail
advocates. "I'm on the site, already involved, and
you're telling me about a new feature," he says.
Pieper recommends limiting
interstitials to one-quarter of the screen size to
prevent problems and delays for users.
And keep them interesting, says
Morrison. "It would seem that interruption and
irritation can be overcome by having well-targeted,
powerful creative."
The superstitials variety may be
the wave of the future. A Millward Brown study released
in October after a three-month test involving 2,000 Net
users found them to be nearly 25 percent more effective
than other kinds of interstitials - and twice as
effective as banners - at creating ad awareness.
Millward Brown itself recently added a superstitial to
its site, offering a chance for a cash prize to everyone
who'll fill out a quick survey.  |